OrionVM Service Level Guarantee
At OrionVM we pride ourselves on our quality and reliability of our service. We understand that you run mission critical and customer facing applications on our platform. Therefore should any down time occur, for whatever reason, it can have a large impact on your business.
For this reason we have implemented a Service Level Agreement to back the quality of our CloudDC solution and compensate you, in the highly unlikely event anything were to happen to our platform.
Our Service Level Agreement guarantees the CloudDC platform to be up and running a minimum of 99.95% of any billing period. Should an outage occur, at any time, the OrionVM team will have all of your virtual machines restored within a reasonable Time to Restore period. Should our restoration take long than this period (as defined in the SLA) we will provide service credits to the value of 10% of that periods bill.
This means if the platform experiences an outage of more than 0.05% within 1 calendar month, and is not completely restored within the Time to Restore period you will be compensated.
For more details see the Service Level Agreement page. If you have any questions, please do not hesitate to email us at support@orionvm.com.au.
For this reason we have implemented a Service Level Agreement to guarantee the quality of our CloudDC solution and compensate you, in the highly unlikely event anything were to happen to our platform.
Our Service Level Agreement guarantees the CloudDC platform to be up and running a minimum of 99.95% of any billing period. Should an outage occur, at any time, the OrionVM team will have all of your virtual machines restored within a reasonable period. Should our restoration take long than is reasonably acceptable we will provide service credits to the value of 10% of that periods bill.
This means if the platform experiences an outage of more than 0.05% and is not completely restored within a reasonably acceptable period you will be compensated.
